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Privacy Policy of East Coast Cleaners

Effective Date: September 21, 2024

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At East Coast Cleaners, we are committed to protecting the privacy and personal information of our clients, employees, and website visitors. This privacy policy outlines how we collect, use, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our services or interacting with our website, you consent to the practices outlined in this policy.

1. Definitions

  • Personal Information: Information about an identifiable individual, including name, address, email, telephone number, and any other information that can be used to identify an individual.

  • PIPEDA: The Personal Information Protection and Electronic Documents Act is a Canadian federal law that governs how private-sector organizations collect, use, and disclose personal information in the course of commercial business.

2. Collection of Personal Information

We collect personal information in the following ways:

  • Directly from Clients: When you request services, fill out forms, or contact us directly, we may collect information such as your name, contact information (email, phone number), address, and payment details.

  • Automatically via Website: When you visit our website, we may automatically collect certain information such as your IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent on our site).

  • Employment Applications: If you apply for a job with East Coast Cleaners, we will collect information related to your employment history, references, and other details necessary for the hiring process.

3. Use of Personal Information

We use personal information for the following purposes:

  • Providing Services: To schedule, manage, and deliver our cleaning services effectively, including communication regarding service updates and appointment reminders.

  • Billing and Payments: To process payments, manage invoices, and respond to payment-related inquiries.

  • Marketing and Communication: With your consent, we may send you promotional emails or marketing materials about our services, offers, or events. You can opt out of these communications at any time.

  • Employment and Recruitment: For the purpose of assessing and processing job applications and conducting background checks as required by law.

  • Improving Our Website: We may use data collected from website visitors to analyze trends and improve our site’s functionality and user experience.

4. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share personal information with:

  • Service Providers: Third-party companies that assist us in providing services (e.g., payment processors, IT support) and are bound by confidentiality agreements.

  • Legal Obligations: We may disclose personal information to comply with legal processes or governmental requests if required by law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once information is no longer needed, we will securely dispose of it.

6. Security Measures

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes:

  • Encryption: We use industry-standard encryption to protect sensitive information, such as payment details.

  • Access Control: Only authorized personnel have access to personal information on a need-to-know basis.

7. Your Rights

Under Canadian privacy law, you have the right to:

  • Access Your Information: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete personal information.

  • Withdraw Consent: At any time, you may withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual obligations.

  • Complaints: If you have concerns about our privacy practices, you can file a complaint with the Office of the Privacy Commissioner of Canada or applicable provincial privacy regulators.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies allow us to recognize your browser and remember certain information, such as login details and preferences. You can modify your browser settings to refuse cookies or notify you when they are being used.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review the privacy policies of any external websites you visit.

10. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We reserve the right to update or modify this privacy policy at any time to reflect changes in our practices or legal requirements. When changes are made, we will post the updated policy on our website and revise the effective date.

12. Contact Information

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

East Coast Cleaners NB
[10 Douglastown Boulevard]
[Miramichi, New Brunswick, E1V 0A3]
Phone: [506-626-0326]
Email: [contact@eastcoastcleaners.ca]

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