Terms of Service | EastCoastCleanersNB

Effective Date: September 21, 2024

Welcome to East Coast Cleaners! By accessing or using our website, services, and offerings, you agree to be bound by the following Terms of Service (the “Terms”). Please read these Terms carefully before engaging with our services. If you do not agree with these Terms, you must refrain from using our services.

1. Introduction

East Coast Cleaners ("we," "us," or "our") operates and provides cleaning services throughout Canada. You agree to comply with these Terms and applicable Canadian laws by accessing our website or using our services.

2. Eligibility

By using our services, you represent that:

You are at least 18 or have the legal capacity to form binding contracts under applicable Canadian law.
You agree to comply with all applicable local, provincial, and federal laws and regulations.

3. Services Provided

East Coast Cleaners offers professional cleaning services for commercial properties, offices, and residential spaces by the scope agreed upon with each client. Our services may include regular cleaning, deep cleaning, post-construction cleaning, and other related offerings.

Modifications to Services
We reserve the right to modify or discontinue any of our services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance of services.

4. Booking and Scheduling

Booking: Clients may book our services through our website, over the phone, or by email.
Scheduling: We will coordinate with clients to schedule cleaning appointments. While we strive to meet all agreed-upon schedules, there may be instances where changes are required due to unforeseen circumstances (e.g., weather, staffing issues). In such cases, we will notify clients as soon as possible.

5. Payment Terms

Clients agree to pay all fees associated with the services they request. Payment terms include:

Invoicing: Invoices will be provided after each cleaning session or as agreed upon. Unless otherwise specified, all invoices are due upon receipt.
Late Fees: Any outstanding balance not paid within [90] days of the invoice date may incur late fees, which will be communicated to you in advance.
Accepted Payment Methods: We accept [credit cards, debit cards, e-transfers, etc.]. Specific payment details will be provided upon booking.

6. Cancellation and Rescheduling Policy

We understand that schedules can change. However, cancellations and rescheduling must occur at least [2] hours in advance.

7. Client Responsibilities

Clients are responsible for:

Providing access to the property during the scheduled cleaning time.
They ensure that any special instructions regarding delicate or valuable items are communicated to us in advance.
They remove any hazardous materials or personal belongings from the cleaning area.

We are not liable for damage or loss resulting from client-provided instructions or failure to follow safety recommendations.

8. Liability

While we take every precaution to deliver high-quality cleaning services, the following limitations apply:

Limitation of Liability: East Coast Cleaners is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services, website, or any content, even if we have been advised of the possibility of such damages.
Maximum Liability: Our maximum liability to any client shall not exceed the amount paid for the service in question.
Insurance: East Coast Cleaners carries liability insurance to cover damages caused by our staff in the course of their work. However, we are not responsible for loss or damage to items that are not securely stored or not properly disclosed to our cleaners.

9. Intellectual Property

The content and materials on our website, including but not limited to text, logos, images, and designs, are the intellectual property of East Coast Cleaners or its licensors. You may not reproduce, distribute, or create derivative works of our content without prior written consent.

10. Prohibited Conduct

You agree not to engage in any conduct that:

Violates any local, provincial, or federal law in Canada.
Involves unauthorized access to our website or systems.
Impersonates any person or misrepresents your affiliation with East Coast Cleaners.
Interferes with our website's operation or disrupts other users' experience.

11. Privacy

Our Privacy Policy also governs your use of our services. It outlines how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including PIPEDA. By using our website and services, you consent to the practices described in the Policy.

12. Governing Law

These Terms are governed by and construed by the laws of the Province of [insert province] and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our services shall be resolved in the courts of [insert province], Canada.

13. Termination of Services

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for reasons including but not limited to:

Breach of these Terms.
Non-payment of fees.
Illegal or inappropriate conduct.

Any outstanding fees will remain payable upon termination, and we may take legal action to recover owed amounts if necessary.

14. Changes to Terms

We may occasionally update or modify these Terms to reflect changes in our practices, services, or legal obligations. When updates are made, we will post the revised Terms on our website, and the changes will take effect upon posting.

15. Contact Information

If you have any questions about these Terms, our services, or your rights, don't hesitate to get in touch with us at:

[East Coast Cleaners]
[Miramichi, New Brunswick, E1V 0A3]
Phone: [506-626-0326]
Email: [contact@eastcoastcleaners.ca]

Acceptance of Terms
By using East Coast Cleaners' services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

This Terms of Service document is designed to ensure clarity for both East Coast Cleaners and its clients, in compliance with Canadian law. Adjustments can be made to better suit your needs or business model if required.